Support

OXIDE proactively monitors its own IT infrastructure, which means that we intervene in our data centres 24/7. We also offer various levels of support. If you experience an incident, you can contact customer support by telephone, live chat, or email.

Enterprise Support

Contact us for a personalized quote and pricing details:

  1. Monitoring and intervention in the event of infrastructure or platform failure
  2. 24/7/365 Platform Monitoring
  3. Proactive communication in the event of an incident. (Service Status)
  4. Online Support: guides, FAQ, OXIDE community
  5. Incident management 24/7
  6. Initial response time to emails: 15 minutes Support with using & configuring OXIDE Solutions.
  7. Custom Onboarding
  8. Custom annual review & continuous improvement plan
  9. Dedicated Account Manager
  10. OXIDE roadmap access & workshops dedicated to technical solutions
  11. Access to Solution Architects & Technical Engineers
Get a quote

Premium Support

Contact us for a personalized quote and pricing details:

  1. Monitoring and intervention in the event of infrastructure or platform failure
  2. 24/7/365 Platform Monitoring
  3. Proactive communication in the event of an incident. (Service Status)
  4. Online Support: guides, FAQ, OXIDE community
  5. Incident management 24/7
  6. Initial response time to emails: 30 minutes
  7. Support with using & configuring OXIDE Solutions
  8. Custom Onboarding
  9. Custom annual review & continuous improvement plan
Get a quote

Standard Support

Standard support is includes:

  1. Monitoring and intervention in the event of infrastructure or platform failure
  2. 24/7/365 Platform Monitoring
  3. Proactive communication in the event of an incident. (Service Status)
  4. Online Support: guides, FAQ, OXIDE community
  5. Incident management 8am – 5pm
  6. Initial response time to emails: 8 hours
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Scope of Technical Support

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