Privacy Policy

    1. Introduction

    Data Sciences Cloud (Pty) Ltd (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is collected and processed in a lawful, transparent, and secure manner, in compliance with the Protection of Personal Information Act (POPIA), Act 4 of 2013.

    This Privacy Policy explains how we collect, use, store, share, and protect personal information when you access our website, use our Cloud Services, or interact with us in any way.

     

    1. What Information We Collect

    Personal data, or personal information, means any information about a living individual and where it is applicable, an identifiable, existing juristic person, as provided for in the POPIA Act, from which they can be identified. It does not include data where an individual cannot be identified (including anonymised personal data)

    We may collect the following types of personal information:

    • Full name and contact details (email address, phone number, physical address)
    • Company or organisation details
    • Billing and payment information
    • IP address and device/browser info (for analytics and security)
    • Information you submit via contact forms or support queries
    • Usage data related to your interaction with our infrastructure services

    Non-personal information includes information that cannot be used to personally identify you, such as, but not limited to, anonymous usage data and other general non-personal information. Non-personal information is therefore information not relating to an identifiable living, natural person, and where it is appliable, an identifiable, existing juristic person

    • Sending a cookie to a user’s browser, enables us to collect non-personal information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis

     

    1. How We Collect Information

    We collect information in the following ways:

    • We may track both non-personal and personal information provided to us by your browser or by our software application, including but not limited to the website you came from i.e. referring URL, the type of browser you use, the device you are using, the time and date of access, and any other related non-personal and personal information. This is to improve the quality of your website experience,
    • Directly from you via our website forms, emails, or phone communication
    • Automatically through cookies and tracking tools when you browse our website
    • Through contracts, service agreements, or onboarding forms

     

    By using this website, you consent to us processing your non-personal and personal information for the purposes highlighted in this Privacy Policy

     

    1. Why We Collect Your Information

    We process your personal information to:

    • Provide and manage Cloud services and in order to perform the contract we are about to enter into or have entered into with you
    • Communicate with you regarding support, billing, or account issues
    • Comply with legal and regulatory obligations: We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation if/when we rely on this legal basis
    • Legitimate Interests, e.g. to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
    • Improve our service offering and website functionality and for the purposes of market research, audit and compliance usage
    • Track trends and analyse use patterns on the website
    • Send you service-related updates
    • And, if opted in with Consent, promotional content: We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example if you subscribe to an email newsletter. Where we rely on consent, you may withdraw your consent at any time.

     

    1. Sharing of Personal Information

    We do not sell your personal information. Your data may be shared with:

    • Our internal staff for operational purposes
    • Trusted service providers and subcontractors under confidentiality agreements
    • Law enforcement or regulatory authorities when required by law

     

    1. Data Security

    We implement appropriate operational, technical and organisational measures to protect your data from unauthorised access, loss, or misuse. This includes encryption, access controls, and secure storage practices.

    • Should you create an account on our website, it is protected by your password, and we urge you to take steps to keep your information safe by not disclosing your login details, and by logging out of your account after each use.
    • Although these measures endeavour to safeguard your information, it is not guaranteed that data breaches cannot occur and that your information will never be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our website, you acknowledge that you understand and agree to assume these risks.
    • Where there are reasonable grounds to believe that your personal information has been accessed or acquired by an unauthorized person or persons, we undertake to notify the Information Regulator and yourself as soon as it is reasonably possible of such breach

     

    1. Your Rights Under POPIA

    You have the right to:

    • Prevent us from accessing you for marketing purposes
    • Access your personal information
    • Request correction or deletion of your data
    • Object to or restrict processing
    • Lodge a complaint with the Information Regulator

    To exercise any of these rights, please contact us as per item 13 below.

     

    1. Data Retention

    We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

     

    1. Cookies Disablement

    Our website uses cookies to improve user experience and track usage patterns. You can disable cookies through your browser settings, although this may affect some site functionality.

     

    1. Change of purpose

    We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at add email address

     

    1. Changes to This Policy

    We may update this policy periodically. Changes will be posted on this page, and where appropriate, we will notify you via email.

     

    1. Links to other Websites
    • As part of our website, we may provide links to other websites or applications. However, we are not responsible for the privacy practices employed by those websites, or the information or content they contain.
    • This Privacy Policy applies solely to information collected and processed by us through this website. Therefore, this Privacy Policy does not apply to your use of a third-party website accessed by selecting a link via our website. We encourage our users to read the privacy policies of other websites before proceeding to use them.

     

    1. Contact Us

    For any questions or concerns about this Privacy Policy or your personal data, contact:

    Name : Ambrose Bates

    Email : ambrose.bates@datasciences.co.za

    Address : 3 Georgian Crescent West

                     Bryanston, Sandton 2152